The Emerging Leaders Council
Invites You to Join us
on January 24th
at the Hyatt Regency Denver – Colorado Convention Center
for our kickoff of the 2020 CHLA Education season
with a Free Education Session and Happy Hour
Seminar: Leading Happiness
Presented by: Scott Gladney,
Multiple award-winning General Manager of Springhill Suites by Marriott Denver Downtown
and Affiliate Professor at Metropolitan State University of Denver.
What role does effective team communication and more importantly HAPPINESS have to do with guest satisfaction, and how can this translate into the daily operations of your hotel’s leadership team? What role are all of the leaders on your team playing in creating a culture of happiness? This workshop will allow operation-level hotel leaders to meet and network with others in their same field in hospitality, and learn from one another during the session about key techniques and practices for translating associate happiness into guest satisfaction.