CHLA UNIVERSITY: Certified Front Desk Representative


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SKU: 19-CHLA-CHLAU-0215 Category:


Course Dates: Fridays, February 15 and 22, and March 1

Times: 9:30 a.m. to 5 p.m. in February

and 9 a.m. to 2 p.m. on March 1

 at The Curtis Hotel

1405 Curtis Street

Denver, CO 80202

Front Desk Representative

A front desk representative’s goal is to meet the needs of all guests staying at the hotel, and to provide any necessary services to ensure a customer’s satisfaction. The Front Desk Representative certification brings the professional clout to the people who are in the front-line with guests.

Certification Overview: The Front Desk Representative certification recognizes the skills and knowledge needed as a professional in a front-line position at a lodging property. The line level certification is supported by the START (Skills, Tasks, and Results Training) program. This course provides training in front desk key task performance, general hospitality knowledge, and the professional and soft skills needed in the hospitality industry. Training is provided in a classroom setting at a local Denver hotel property. Course study materials and the certification exam are provided in the registration cost. Successful candidates will receive a certificate, lapel pin, and global recognition for their accomplishment.

Who should attend this course? New and existing front desk representatives.


Cost Per Student: $100

Registration for this course will close on Wednesday, February 13th.

Space is limited to 35 students for this course section, so please register early!!!


 CHLA University Questions: Please email [email protected] or call 303-346-4478.

Website Questions:  Please email or call Sharon ([email protected]) 303-297-8335 Option 3.

Event Details

Date: February 15, 2019

Start time: 09:30 a.m.

End time: 05:00 p.m.

Venue: The Curtis Hotel

Phone: 303-346-4478

Email: [email protected]